IPOH: The MyAduan MBI will be active and accessible to Ipoh folks from April 30 onwards.
The Ipoh City Council (MBI) will provide information and methods on using the MyAduan application, to ease the people in making a complain via the apps.
They can send their complains through sesawang, Facebook, Instagram and Twitter own by MBI.
Besides, MBI will test the effectiveness of the application and make improvement if there is any dissatisfaction found on the apps after two weeks of running the apps.
Datuk Bandar Datuk Rumaizi Baharin @ Md Daud said the council had recently received complaints on problems and issues, found in Ipoh City.
“According to the MBI 2020 report, about 21,766 complaint cases received and 84.97% from the complaints has been settled in two months, during the first quarter of 2021.
“Out of the 3,046 cases received, about 51.77% from the cases have been successfully settled by MBI.
“As a result, MBI has taken the initiative to upgrade the system of delivery on complaints and come up with MyAduan MBI platform whereby complaints can be made throughout the 24-hour by the people,” he said.
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